Refund Policy
1. Returns Eligibility
We accept returns within [X] days from the date of delivery. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- The item must not be damaged or altered in any way.
- Proof of purchase (order number or receipt) is required to process the return.
Certain products, including [list non-returnable items, such as personal items like undergarments or items on sale], are not eligible for return or refund.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [contact@gmail.com] or call [67875647888687] to request a return authorization.
- Provide your order number, reason for the return, and any relevant images (if applicable).
- We will provide you with return instructions, including the address to send the item back to.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
- We will issue a refund to your original payment method. Please note that it may take [X] business days for the refund to appear on your account, depending on your bank or payment provider.
- The refund will be for the value of the returned items, minus any shipping fees paid at the time of purchase (unless the return is due to a mistake on our part).
4. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product or a similar item. To request an exchange, please contact us at [contact@gmail.com] within [X] days of receiving your order.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within [X] days of receiving your order. We will either offer a full refund or exchange the item at no additional cost to you.
6. Non-Refundable Fees
- Shipping costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent).
- Return shipping: The customer is responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items.
7. Late or Missing Refunds
If you have not received a refund yet, please first check your bank account or contact your credit card company, as it may take some time before the refund is officially posted. If you still have not received your refund after [X] days, please contact us at [contact@gmail.com].
8. Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at:
Email: [contact@gmail.com]
Phone: +67875647888687